👥
Team Structure
S
Savio
Manager · Accountable for all
Vendor Relations
Revenue Strategy
ACL
Qi Card
Final Approvals
P
Paywand
Commercial & Admin
Approval Forms
Contracts
Content Check
Content Revision
Rate Card
Evina
SDP
Reporting
RBT
Giga
A
Ari
Products & Operations
Treasure
Millionaire
Captain Korek
Bulk SMS
Translation
Prizes
CC Cases
ISMS
OBD
SDP Upload
M
Matyas
Technical & UAT
UAT
Integration
Night Testing
Korek RA
RA Cases
RA Approval
Tornet RA
CMC Report
Monthly Vendor Report
R/A Responsible + Accountable
R Responsible (does the work)
A Accountable (approves)
C Consulted
I Informed
📋
RACI Matrix
| Area / Task | Savio | Paywand | Ari | Matyas |
|---|---|---|---|---|
| Vendor Onboarding | ||||
Vendor Meeting & Initial Review |
R/A | I | — | — |
Vendor Approval Decision |
A | I | — | — |
Approval Form Creation All forms: onboarding + service approval |
A | R | — | C |
Contract & NDA |
A | R | — | — |
Evina Setup & Details |
A | R | — | — |
Technical & Integration Work |
A | C | — | R |
UAT Stage |
A | I | — | R |
Evina Check (pre go-live) |
A | R | — | — |
Go-Live Execution |
A | R | — | R |
Onboarding Pipeline Tracker Single source of truth for vendor stage |
A | R | — | — |
| Platform & Admin | ||||
SDP Platform Management |
A | R | — | C |
Vendor Password / Report Issues (SPOC) |
A | R | — | — |
Evina Dashboard Monitoring |
A | R | — | I |
Evina Monthly Report + Invoicing |
A | R | — | — |
Reporting (Daily & Monthly) |
A | R | — | I |
Revenue Analysis & Strategy |
R/A | C | — | — |
Revenue Share Discussion |
R/A | C | — | — |
| Service Approval | ||||
Content Check (religion/political/sexual) |
A | R | — | — |
Content Revision |
A | R | — | — |
Rate Card Check |
A | R | — | — |
Service Approval Form → Management Paywand creates, Savio reviews & submits |
A | R | — | C |
| Live Products | ||||
Advance Credit Loan (ACL) |
R/A | I | — | — |
Qi Card |
R/A | I | — | — |
RBT |
A | R | — | — |
Giga |
A | R | — | — |
KOREK Treasure |
A | — | R | — |
KOREK Millionaire |
A | — | R | — |
Captain KOREK |
A | — | R | — |
| Content & Communications | ||||
Content Translation (AR/EN/KU) |
A | — | R | — |
SDP Content Upload |
A | — | R | — |
Bulk SMS Campaigns |
A | I | R | — |
ISMS Campaigns |
A | — | R | — |
| Operations | ||||
Prize Distribution Requires Savio sign-off before execution |
A | — | R | — |
Customer Care Cases (SPOC) |
A | — | R | — |
CC Escalations |
R/A | — | I | — |
Night Activity Testing |
A | C | — | R |
Korek RA Cases (Revenue Increase / Decrease) |
A | — | — | R |
OBD |
A | — | R | — |
Revenue Assurance Cases |
A | — | — | R |
RA Approval after UAT Confirm RA is correctly set up before go-live |
A | — | — | R |
Update Tornet RA with Live Services Monthly |
A | — | — | R |
CMC Report Monthly |
A | — | — | R |
Monthly Vendor Status Report Live services this month · Integration services · UAT services |
A | — | — | R |
🔄
Operational Flows
1 New Vendor Onboarding
Savio — Vendor meeting, initial review, approval decision
Paywand — Creates approval form + contract + NDA (coordinator from here)
Matyas — Technical check + integration + UAT
Paywand — Evina setup + pre-go-live check
Savio — Final go-live sign-off
Paywand — Updates SDP, informs RA team
2 Service Approval
Vendor — Submits service via SDP
Paywand — Content check + revision + rate card check + creates approval form
Savio — Reviews + submits to management
Matyas — UAT after approval
Matyas — Revenue Assurance approval (confirms RA is set up correctly)
Savio — Go-live sign-off
3 Monthly Reporting
Paywand — Pulls daily data throughout month, builds monthly report per vendor + per service
Savio — Reviews + adds revenue analysis
Savio — Shares final report with RA + management
Paywand — Sends Evina report to all vendors, collects confirmations, shares with RS team for invoicing
4 Customer Care Cases
Ari — Receives case, logs it, identifies product owner
Ari — Routes to: Matyas (technical/UAT) · Paywand (SDP/billing) · Savio (vendor escalation)
Ari — Follows up daily until resolved, logs resolution
Ari — Weekly CC summary → Savio
⚠️ Rule: Prize-related CC cases → Ari routes to Savio directly before responding
5 Night Activity Testing
Matyas — Prepares activity plan 24hrs before, shares with Savio
Savio — Reviews & approves plan
Matyas — Executes during night activity
Paywand & Ari — On standby (must be reachable as backup)
Matyas — Post-activity report by next morning
Savio — Reviews report, closes activity
📌
3 Rules for Smooth Operations
1
Weekly 30-min Team Sync
Each person reports: what's done, what's blocked, what needs Savio. Keeps Savio out of daily chasing and focused on management.
2
Nothing Goes to Management Without Savio
Approval forms, reports, contracts — Paywand/Matyas prepare, Savio reviews, Savio submits. No direct submissions from team members.
3
Paywand Owns the Onboarding Tracker
One shared sheet showing every vendor's stage in the pipeline. Savio checks it weekly, not daily. Status must be updated same day as any action.
KOREK VAS Team · Led by Savio · October 2026