👥
Team Structure
S
Savio
Manager · Accountable for all
Vendor Relations
Revenue Strategy
ACL
Qi Card
Final Approvals
P
Paywand
Commercial & Admin
Approval Forms
Contracts
Content Check
Content Revision
Rate Card
Evina
SDP
Reporting
RBT
Giga
A
Ari
Products & Operations
Treasure
Millionaire
Captain Korek
Bulk SMS
Translation
Prizes
CC Cases
ISMS
OBD
SDP Upload
M
Matyas
Technical & UAT
UAT
Integration
Night Testing
Korek RA
RA Cases
RA Approval
Tornet RA
CMC Report
Monthly Vendor Report
R/A Responsible + Accountable
R Responsible (does the work)
A Accountable (approves)
C Consulted
I Informed
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RACI Matrix
| Area / Task | Savio | Paywand | Ari | Matyas |
|---|---|---|---|---|
| Vendor Onboarding | ||||
Vendor Meeting & Initial Review |
R/A | I | — | — |
Vendor Approval Decision |
R/A | I | — | — |
Approval Form Creation All forms: onboarding + service approval |
I | R/A | — | C |
Contract & NDA |
I | R/A | — | — |
Evina Setup & Details |
A | R | — | — |
Technical & Integration Work |
A | C | — | R |
UAT Stage |
A | I | — | R |
Evina Check (pre go-live) |
A | R | — | — |
Go-Live Execution Paywand leads SDP side; Matyas confirms technical readiness |
A | R | — | C |
Onboarding Pipeline Tracker Single source of truth for vendor stage |
A | R | — | — |
| Platform & Admin | ||||
SDP Platform Management |
A | R | — | C |
Vendor Password / Report Issues (SPOC) |
A | R | — | — |
Evina Dashboard Monitoring |
A | R | — | I |
Evina Monthly Report + Invoicing |
I | R/A | — | — |
Reporting (Daily & Monthly) |
I | R/A | — | I |
Revenue Analysis & Strategy |
R/A | C | — | — |
Revenue Share Discussion |
R/A | C | — | — |
| Service Approval | ||||
Content Check (religion/political/sexual) |
A | R | — | — |
Content Revision |
A | R | — | — |
Rate Card Check Applied based on service type → determines RS split |
A | R | — | — |
Service Approval Form → Management Paywand creates, Savio reviews & submits |
A | R | — | C |
| Live Products | ||||
Advance Credit Loan (ACL) |
R/A | I | — | — |
Qi Card |
R/A | I | — | — |
RBT |
A | R | — | — |
Giga |
A | R | — | — |
KOREK Treasure |
A | — | R | — |
KOREK Millionaire |
A | — | R | — |
Captain KOREK |
A | — | R | — |
| Content & Communications | ||||
Content Translation (AR/EN/KU) |
A | — | R | — |
SDP Content Upload |
A | — | R | — |
Bulk SMS Campaigns |
I | I | R/A | — |
ISMS Campaigns |
A | — | R | — |
| Operations | ||||
Prize Distribution Requires Savio sign-off before execution |
A | — | R | — |
Customer Care Cases (SPOC) |
A | — | R | — |
CC Escalations |
R/A | — | I | — |
Night Activity Testing |
A | C | C | R |
Revenue Assurance Cases (Korek) Revenue increase / decrease reporting |
A | — | — | R |
OBD |
A | — | R | — |
RA Approval after UAT Confirm RA is correctly set up before go-live |
A | — | — | R |
Update Tornet RA with Live Services Monthly |
A | — | — | R |
CMC Report Monthly |
A | — | — | R |
Monthly Vendor Status Report Live services this month · Integration services · UAT services |
A | — | — | R |
Bulk SMS Report Monthly · SMS count per service · Delivery rate · Opt-ins |
A | — | R | — |
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Operational Flows
1 New Vendor Onboarding
Savio — Vendor meeting, initial review, approval decision
Paywand — Creates approval form + contract + NDA (coordinator from here)
Matyas — Technical check + integration + UAT
Matyas — RA Approval (confirms RA is correctly set up)
Paywand — Evina setup + pre-go-live check
Savio — Final go-live sign-off
Paywand — Updates SDP, informs RA team
2 Service Approval
Vendor — Submits service via SDP
Paywand — Checks demo + content revision → rate card applied based on service type (determines RS) → creates approval form
Savio — Reviews + submits to management
Matyas — UAT after approval
Matyas — Revenue Assurance approval (confirms RA is set up correctly)
Savio — Go-live sign-off
3 Monthly Reporting
Paywand — Revenue & Evina
Paywand — Pulls daily data throughout month, builds monthly revenue report per vendor + per service
Savio — Reviews + adds revenue analysis → shares with RA + management
Paywand — Sends Evina report to all vendors, collects confirmations, shares with RS team for invoicing
Matyas — Technical & RA
Matyas — Monthly Vendor Status Report (live / integration / UAT services)
Matyas — Update Tornet RA with all live services
Matyas — CMC Report submission
Savio — Reviews all Matyas reports, signs off
Ari — Bulk SMS
Ari — Compiles Bulk SMS Report: SMS count per service, delivery rate, opt-ins
Savio — Reviews, shares with management
4 Customer Care Cases
Ari — Receives case, logs it, identifies product owner
Ari — Routes to: Matyas (technical/UAT) · Paywand (SDP/billing) · Savio (vendor escalation)
Ari — Follows up daily until resolved, logs resolution
Ari — Weekly CC summary → Savio
⚠️ Rule: Prize-related CC cases → Ari routes to Savio directly before responding
5 Night Activity Testing
Matyas — Prepares activity plan 24hrs before, shares with Savio
Savio — Reviews & approves plan
Matyas — Executes during night activity
Paywand & Ari — On standby (must be reachable as backup)
Matyas — Post-activity report by next morning
Savio — Reviews report, closes activity
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4 Rules for Smooth Operations
1
Weekly 30-min Team Sync
Each person reports: what's done, what's blocked, what needs Savio. Keeps Savio out of daily chasing and focused on management.
2
Nothing Goes to Management Without Savio
Approval forms, reports, contracts — Paywand/Matyas prepare, Savio reviews, Savio submits. No direct submissions from team members.
3
Paywand Owns the Onboarding Tracker
One shared sheet showing every vendor's stage in the pipeline. Savio checks it weekly, not daily. Status must be updated same day as any action.
4
Escalation Goes to Savio First — Not the Vendor
If any team member is blocked or there is an issue with a vendor, escalate to Savio before informing or responding to the vendor. No direct external communication on unresolved issues without Savio's sign-off.
KOREK VAS Team · Led by Savio · October 2026